Overview
Daxira respects your privacy rights and provides you with the ability to request deletion of your personal data. This page explains how you can submit a data deletion request and what to expect.
Your Data Deletion Rights
Depending on your location and applicable privacy laws, you may have the right to request deletion of your personal data under circumstances such as:
- The data is no longer necessary for the purposes it was collected
- You withdraw your consent to data processing
- You object to the processing of your data
- The data has been processed unlawfully
- Data must be deleted to comply with a legal obligation
What Data Can Be Deleted?
You can request deletion of:
- Your account and profile information
- Contact information (name, email, phone number)
- Communication history and inquiries
- Cookies and tracking data associated with your account
- Usage data linked to your account
- Files or documents you uploaded
Note: Some information may be retained for legal, tax, or compliance purposes. We will explain any such exceptions when responding to your request.
How to Submit a Data Deletion Request
Method 1: Email
Send a deletion request to: [email protected]
Include the following information:
- Your full name
- Email address associated with your account (if applicable)
- Account username (if applicable)
- Description of the data you want deleted
- Any additional details that help us identify your account
Method 2: Contact Form
Visit our contact page and select "Data Deletion Request" as the subject. Provide the same information as outlined above.
Method 3: Account Settings
If you have an active account, you may be able to delete certain information through your account settings. Look for privacy or data management options.
Verification Process
To protect your privacy and security, we will verify your identity before processing your deletion request. You may be asked to:
- Provide additional information to confirm your identity
- Verify your email address
- Sign a declaration under penalty of perjury (for CCPA requests)
Processing Timeline
- Initial Response: Within 5 business days, we will acknowledge receipt of your request
- Verification: We will complete identity verification within 10 business days
- Fulfillment: Upon verification, we will delete your data within 30 days as required by law
- Confirmation: We will send you written confirmation once deletion is complete
What Happens When Data Is Deleted
Once your deletion request is approved:
- Your account and associated information will be permanently removed from our systems
- Personal data will be purged from our databases
- Cookies associated with your account will be cleared
- You will lose access to any account-based services
- Backups may retain your data temporarily (typically deleted within 90 days)
Exceptions to Data Deletion
We may be unable to delete your data if:
- We are required to retain it by law (tax, financial, or regulatory requirements)
- Deletion would interfere with legal proceedings
- You have an outstanding balance or ongoing contractual obligations
- The data is aggregated or anonymized (it no longer identifies you)
- There are legitimate business reasons for retention
Right to Appeal
If your deletion request is denied or partially granted, we will explain the reasons in writing. You have the right to appeal our decision or file a complaint with your local data protection authority.
Opt-Out Alternatives
If you don't want to delete your entire account, consider these alternatives:
- Opt-Out of Marketing: Unsubscribe from emails by clicking the unsubscribe link
- Manage Cookies: Adjust your browser cookie settings or use cookie management tools
- Limit Tracking: Use browser privacy settings like "Do Not Track"
- Update Privacy Settings: Modify your account privacy preferences
Privacy Impact
Before submitting a deletion request, be aware that:
- You will not be able to access your account or services after deletion
- You will need to create a new account if you want to use our services again
- Deletion is permanent and cannot be easily reversed
- Deletion may take up to 90 days due to backup and retention policies
Compliance with Privacy Laws
This data deletion process complies with:
- CCPA (California Consumer Privacy Act) — California residents' right to deletion
- GDPR (General Data Protection Regulation) — EU residents' right to erasure
- LGPD (Lei Geral de Proteção de Dados) — Brazilian data protection law
- Other applicable privacy regulations in your jurisdiction